Frequently asked questions…

What is counselling/psychotherapy?

Counselling and psychotherapy are forms of therapy which allow Deaf and hearing people to talk about their issues and concerns in confidence without being judged.

Counsellors and Psychotherapists will typically meet with clients on a regular basis (once a week is considered normal). There are many different types of therapy that psychotherapists can train in.

What is the difference between a, psychotherapist and counsellor?

Psychotherapy is a term that covers all talking therapies and the many associated approaches/methods. Due to the broad use of the terms, the titles psychotherapist and counsellor are often used interchangeably.

What are the different therapies used?

Lynda is a Certified Transactional Analyst (CTA) Psychotherapist and Integrative Counsellor. She also holds Diplomas in Supervision and Counselling Children and Adolescents.

Lynda has worked for over 12 years with clients who have various issues. She adheres to the philosophy of T.A which states that “People are ok, everyone has the capacity to think. People decide their own destiny and these decisions can be changed”.

Lynda has BSL Level 3.

How do I know if I need counselling/psychotherapy?

It is only you that can decide if you wish to engage in Counselling or Psychotherapy. While talking to family members or friends can help overcome and possibly resolve something which is troubling you Counselling or Psychotherapy can provide a non-judgemental and supportive relationship where you can explore and resolve your psychological issues on a regular basis.

How many people in the UK have counselling or psychotherapy?

According to ‘Mental Health facts and statistics’ 1 in 4 people in the UK will experience a mental health problem each year.

Are counsellors or psychotherapists regulated?

Counsellors and psychotherapists are not currently regulated in the UK.Instead, at all stages of psychotherapy training and beyond i.e. student to qualified status, individuals can voluntarily become registered with a professional body. The British Association for Counselling and Psychotherapy (BACP) and The United Kingdom Council for Psychotherapy (UKCP) are the leading professional, national organisations that register counsellors and psychotherapists both as students and qualified members within the UK.

BACP accreditation schemes aim to recognise the achievement of high standards of knowledge, experience and development in counselling and psychotherapy.

What is a professional body?

There are several professional bodies for counsellors and psychotherapists in the UK.Knowing that Jayne and Lynda are members of a professional body can be reassuring to you for a number of reasons. When a counsellor or psychotherapist is registered with a professional body it means they have reached a certain standard of training and experience, and that they have agreed to follow the code of ethics of the body and committed to ongoing professional development and training. In addition, most professional bodies offer a complaints procedure for clients who are unhappy with the work of a practitioner.

Professional Bodies vary considerably in their membership requirements and some have categories of membership, such as ‘associate member’ and ‘accredited member’. UK professional bodies include:

BACP – British Association for Counselling and Psychotherapy
BASRT – British Association for Sexual and Relationship Therapy
BPC – British Psychoanalytic Council
BPS – British Psychological Society
BABCP – British Association for Behavioural and Cognitive Psychotherapies
COSCA – Confederation of Scottish Counselling Agencies
NCS – The National Counselling Society
UKAHPP – UK Association of Humanistic Psychology Practitioners
UKCP – United Kingdom Council for Psychotherapy
UKRCP – United Kingdom Register of Counsellors / Psychotherapists
ACCPH – Accredited Coaches, Counsellors, Psychotherapists and Hypnotherapists.

What is registration/accreditation with a professional body?

The BACP Register is a public record of counsellors and psychotherapists who meet or exceed our recommended minimum quality standards. These standards cover training, supervision, continuing professional development and a contractual commitment to our Ethical Framework.

BACP was the first psychological therapists’ register to be accredited under the Professional Standards Authority’s accredited register programme. This government-backed scheme aims to protect the public by helping them to choose health and care professionals who are competent and trustworthy.

BACP Accredited membership is the next step for BACP registered members who have been in practice for at least three years. Gaining accreditation demonstrates to clients and employers that you have achieved high standards of knowledge, experience and development.

How can I be assured of a practitioners' professionalism?

Both Lynda & Jayne are members of the British Association of Counselling & Psychotherapy (BACP). Lynda is an accredited member.  They both adhere to the BACP Ethical Framework of Good Practice, A copy of this can be seen upon request. Lynda is also registered with the United Kingdom Council for Psychotherapy (UKCP).

What training, qualifications and experience should counsellors and psychotherapists have?

There are currently no laws in the UK regarding counselling and psychotherapy. However, BACP, and other professional associations, set their own standards for training in Counselling and psychotherapy as there are no compulsory training courses or qualifications for therapists.

BACP Recommended training

BACP recommend a three-stage route which can take three or four years. As well as attending tuition, student counsellors will spend a lot of time on independent study, placements, supervision and, in some cases, personal therapy.

Stage 1: Introduction to counselling

BACP advise taking an introductory course to make sure that counselling is the right career students embarking on counselling training. This will help them gain basic counselling skills and give them an overview of what the training involves before they commit fully. These courses are usually run at local Further Education (FE) colleges or adult education centres and last from eight to 12 weeks.

Stage 2: Certificate in counselling skills

This will develop the students counselling skills and give them a deeper understanding of counselling theories, ethics and self-awareness. This training may also be useful if the students job involves advising or helping people, even if they don’t plan to become a therapist. These courses run at local colleges and are generally one year part-time.

Stage 3: Core practitioner training

The students core practitioner training should be at the minimum level of a diploma in counselling or psychotherapy, but could be a bachelor’s degree, master’s degree or doctorate. It should be an in-depth professional practitioner training programme, based on internationally recognised standards of quality and competence, providing training in reflective, competent and ethical practice.

It must include:

  • knowledge based learning – for example, psychological theories and their application to practice, philosophy, human development, common medications, ethics and the law, functioning of groups and supervision
  • therapeutic competences – for example, monitoring and evaluation, relationship building, communications, strategies and interventions, self-awareness, reflective practice and use of supervision
  • research awareness – for example, critical awareness of research findings, methodology and application

The students course should be at least one year full-time or two years’ part-time classroom-based tuition. It should also include an integral, supervised placement of at least 100 hours, allowing them to work within an organisation and practise their skills with clients under supervision.

Jayne has advanced her training and has gained her BA (Hons) Degree in Integrative Counselling. Lynda has an Advanced Diploma in Integrative Counselling, Diploma in Counselling Children and Adolescents, is a Diploma Supervisor and is a Certified Transactional Analyst Psychotherapist.

How long does each counselling session last?


Are for an hour long. We aim to be as flexible as possible in terms of accommodating those times that clients are able to attend.  We offer times during the day and early evenings.

How regularly will I see my counsellor or psychotherapist?

Jayne and Lynda offer weekly sessions; however, this can vary depending on your needs. In some circumstances you might consider you need more than one therapy session in a week. You can discuss this with your therapist, and where possible this will be arranged for you.

Do I have to pay for counselling sessions?

Jayne and Lynda are private practitioners and charge for their sessions.

Counselling & Psychotherapy Fees

The cost of private counselling At Talking Hands Therapy is as follows:

£50 per hour for individuals*
£60 per hour for couples*
£60 per hour for supervision

Fees payable at the end of each session. Cancellations will incur a charge. Please refer to our cancellation policy.

How do I know whether to choose Jayne or Lynda as my therapist?

We are confident that most clients can work with either Jayne or Lynda because they both offer a warm, non-judgemental therapeutic relationship. However, we do acknowledge that sometimes clients will choose one or the other. We have listed our profiles and photographs to aid your choice.

Can I have counselling online or by telephone?

We do not provide counselling or psychotherapy on line. If this is your preferred form of therapy, we can recommend a list of therapists who can provide this service.

Do Jayne and/or Lynda offer any seminars, workshops or events?

We are in the process of delivering ‘Working with Transgender Clients’training workshops for Counsellors and Psychotherapist. We are also developing other seminars, workshops and events, e.g. Accessing Medical Care for Deaf People’.

How can I find out more about counselling and psychotherapy?

There are a vast number of Counsellors and Psychotherapists listed on the internet. The BACP and UKCP have their own ‘Find a Therapist’ directory.

What kind of problems can counselling help me with?

Both Jayne and Lynda have experience in working with all types of Abuse, Age -related conditions, Anxiety, Bereavement, Chronic Fatigue Syndrome (ME) Depression, Eating Disorders, Everyday life events e.g. Divorce, Health Issues. Gender Dysphoria, Gender Identity, Gender Reassignment, Loss, Personal Development, Relationship Counselling, OCD, PTSD, Self-Esteem, Self-Harm, Transsexualism. For further information on each of these issues please visit our ‘Issues we work with pages on this website’.

What type of counselling do you provide, and which is best for me?

Both Jayne and Lynda are integrative counsellors. Integrative therapy, or integrative counselling is a combined approach to psychotherapy that brings together different elements of specific therapies. Integrative therapists take the view that there is no single approach that can treat each client in all situations. Each person needs to be considered as a whole and counselling techniques must be tailored to their individual needs and personal circumstances.

Lynda is also a Certified Transactional Analyst Psychotherapist (CTA).  She adheres to the philosophy of T.A which states that “People are OK, everyone has the capacity to think. People decide their own destiny and these decisions can be changed”.

How do I know which counselling approach is most suited to me?

Being integrative counsellors Jayne or Lynda will be able to model their therapeutic approach to the one which suits you better.

How many counselling/psychotherapy sessions will I need?

During your initial meeting with Jayne or Lynda you will be asked what you wish to resolve through your sessions with them, and how you will know when you have reached that point. This enables you both to have a clear understanding of how your therapy is progressing.

The number of therapeutic sessions you will require to resolve your presenting issue(s) will be determined by the complexity of those issue(s), and any new issues which might arise which you were unaware of at the beginning of your therapy.

How long will have to wait for an appointment?

When you first contact Talking Hands Therapy we will negotiate a mutually convenient first appointment with you. It is hoped this will be within two to three weeks. If this is not possible we will give you a clear indication of when you will be offered an appointment. If this time frame is not suitable to you, we will endeavour to recommend another therapist to you.

What is an assessment appointment?

During your initial appointment Jayne or Lynda will ask you for some background information about your life and circumstances. This is important inorder to gain information which might be linked to your presenting issue(s)

Can I change my appointment slot after my assessment?

When you and your therapist decide on the time and day of your therapy session, this time and day becomes your own reserved place. No other clients will be allocated your time; it will be reserved for you until you finish therapy. Because this time is reserved, your therapist will not offer it to other clients, in order to maintain safe therapeutic boundaries.  If it is possible to change your future appointments day and time this can be arranged. However, it is important to realise your therapist will have other clients, so this may not be possible.

I need to change my time slot for next week, is this possible?

As with the above question, this may or may not be possible. Please discuss this with your therapist.

Will Jayne or Lynda give me advice?

Jayne or Lynda are not there to advise you how to overcome your presenting issue(s). Their role is to enable to you to identity ways that you can overcome those issues.

Can I have counselling even though I’m not really ill?

Counselling or psychotherapy is not solely engaged in to resolve negative circumstances or situations in people’s lives. Some people seek career changes, or other activities to enhance their lives and counselling or psychotherapy can enhance this process.

How can I pay for a therapy session?

You can pay for each therapy by cash or cheque, supported by a guarantee card, at the end of each session.

Can I afford counselling?

That is a question only you can answer. If you have had an issue which has been troubling you for a long while, what price would you put on that?

What if I definitely want a male or female counsellor?

As we are unable to offer you a male therapist we have male counselling colleagues who we could recommend to you.

What can I talk about?

At the beginning of your therapy you might have a clear understanding of what prompted you to seek counselling or psychotherapy, but not how to put into words what they are. That is quite normal.

As you become more comfortable in your therapeutic relationship you will be able to focus your thoughts and words, no matter how large or small they might seem to you, on which you wish to discuss. Your therapist will assist you in exploration of your issues.

What’s the difference between talking to a friend and talking to a counsellor?

Counsellors and psychotherapists are trained to deal with upsetting and difficult client issues and situations. They can offer you an un-biased, non-judgement therapeutic relationship. As part of their training they too have to engage in personal therapy to ensure nothing from their life can be having a detrimental impact on your therapy with them.

This may not be possible with family members or friends who have not been trained to share your issues. They may become upset with what you are sharing with them, or if you do not accept their advice.

How do I know if a counsellor is qualified?

Jayne and Lynda’s qualifications are fully listed in their profile page in this website. If you require further information about their training, qualifications and theoretical background this can be provided upon request or when you first meet them.

How do I know I will receive a professional service?

We offer clients a genuine, warm and accepting relationship. In feeling attended to and accepted you will be given the opportunity to explore, discover, understand and clarify your way of living and being. Therefore, you can learn to be more accepting of yourself and others in both past and present situations. As a result, you may be motivated to move forward with a greater sense of self and wellbeing.

What if I miss a scheduled appointment?

When we both decide on the time and day of your therapy session, this time and day becomes your own reserved place. No other clients will be allocated your time; it will be reserved for you until you finish therapy. Because this time is reserved, and we will not offer it to other clients, in order to maintain safe therapeutic boundaries, if you are unable to attend your appointments we will still require you to pay for that session, if we receive less than 24 hours notice before the session, 50% of the hourly fee, £25, if notification is received more than 48 hours of the session.

This applies even if you miss the session for reasons beyond your control: e.g. illness, inclement weather, the breaking of a limb, the death of a relative/friend, or industrial action.

N.B. Before charging you for a missed session we will try and make a mutually convenient appointment within seven days of the missed session or offer you two sessions the following week. If you are unable to arrange another session that we both can attend, you will need to pay for the missed session.


I will give you at least two weeks’ notice of any holiday they may take during the year. Please note, they have a break of up to 14 days over Christmas. No ‘missed session’ payments will be required for holidays that are booked, and two weeks’ notice given of the dates. Other holidays are not exempt from the missed session payments.

Can you help my employees?

Talking Hands Therapy are able to provide counselling or psychotherapy for business or company employees. Please contact us for further information.

What do I do if I have a complaint about the service or the counsellor?

Talking Hands Therapy welcome comments about the service we provide. If you do have a complaint and you feel that you can, please discuss it with your therapist to see if she is able to resolve your issue(s).

Alternatively, you could contact the BACP or UKCP to make a formal complaint.

What should I look for in a therapist?
  • It is important that you are fully aware of their qualifications and that they are registered with a reputable professional body and that they adhere to its professional code of conduct.
  • That are having regular supervision to ensure they are providing safe and ethical practice.
  • Confidentiality
  • Fees
  • Your responsibility to the therapist.
How do I know if I need counselling / psychotherapy?

There are various reasons why you might need counselling or psychotherapy. They are not all negative, some are for positive self-development.

How do I start therapy with Jayne or Lynda?

Please complete and email the contact form provided in this website

What happens in a counselling session?

If it becomes evident during your first meeting with Jayne or Lynda that there is a difficulty between you then we would in the first instance discuss this with you to seek a way to resolve this difficulty. If this is not possible then you would be offered a meeting with the other therapist.

What if I want to try more than one kind of therapy?

Jayne and Lynda are both integrative counsellors. This means they are trained in and combine various models of counselling. This enables them to work with you effectively using a psychotherapeutic approach which best suits you.

Will my counselling sessions be confidential?

It is important for you to know that your therapy sessions with Jayne or Lynda will be strictly confidential. That confidentiality will only be broken in the following circumstances:

  1. If you give me permission to talk to another professional about your circumstances.
  2. If I was compelled to by a court of law.
  3. If I believed you or others were in real and immediate danger.

You would be encouraged to seek the necessary support before Jayne or Lynda might need to discuss their concerns about you in the above circumstances.

How much experience does Jayne and Lynda have?

Jayne has worked as a counsellor with Deaf and Hearing clients for xxx years. In 2016/2017 she enhanced her counselling skills by studying and gaining her BA (Hons) Degree in Integrative Counselling. Jayne also has a foundation Systemic qualification which enables her to offer short term Family Support.

Lynda is a Certified Transactional Psychotherapy (CTA) Advanced Diploma Counsellor. She also holds Diplomas in Supervision and Counselling Young Children and Adolescents. She has worked as a counsellor and psychotherapist in a NHS Community Mental Health Clinic and Gender Identity Clinic. She has also worked with Deaf and Hearing Clients.

Why do I need to attend weekly sessions?

Weekly counselling or psychotherapy enables you to work on and process information or insights which have come up for you during your therapy session. Those insights might be challenging, distressing or offer insightful information. Weekly therapy sessions provide a structured approach to resolving them. If sessions are less frequent there is the potential for them to be hidden away again.

Can I speak to a counsellor before my first appointment?

Your appointment with your therapist is the time for you to discuss any questions you might have. Generally, this will give you both time to explore your question in as much detail as that session allows.

Does my GP need to refer me for an appointment?

Your GP might recommend counselling or psychotherapy but are highly unlikely to fund your treatment. You are more than welcome to refer yourself for therapy. You can do so by contacting through our website.

Can a psychiatrist refer me for counselling or psychotherapy?

The answer is the same as the question above. A psychiatrist might recommend counselling or psychotherapy but will not fund your therapy.

If you are a private practice, why do I have to provide my GP details?

We require your GP name and contact details in the unlikely event you have a psychological, emotional or medical event during a therapy session. In most cases your therapist would seek your permission to contact your GP.

Can a counsellor prescribe medication if I need it?

Counsellors and psychotherapists are not qualified to prescribe any form of medication.

Will my counsellor be available for me in a crisis?

Your therapist will be available to you at the time of your sessions with her. If you are experiencing a distressing time you could request extra sessions or contact your GP. Your GP will contact your local Mental Health Crisis team if you find yourself in a crisis situation.

Can I use my health insurance to pay for counselling sessions?

Some health insurance policies will provide a certain number of counselling or psychotherapy sessions. Please check your health insurance policy to see what is available to you, and what restrictions there may be.

Do I have to contact my insurance first, or book an appointment first?

It is advisable to contact your insurance providers in the first instance to ensure you are not personally invoiced for your therapy sessions.

What hours are therapists available?

We aim to be as flexible as possible in terms of accommodating those times that clients are able to attend.  We offer times during the day and early evenings.

For couples therapy, do we have to attend all sessions together?

It is preferable that you both attend each session. If that is not possible then this would be discussed at the time of this not being possible and agreement sought for the person who can attend to do so. In circumstances such as this the content of the one-to-one session would be discussed at the next session when both members of the couple present.

Why do the costs of counselling or psychotherapy vary from therapist to therapist?

Jayne and Lynda charge the same fee for individual counselling. They each charge the same fee for couple counselling. Other counsellors and psychotherapists in practice my charge different fees based on their experience, own principles and values.

Why are the fees so high?

Counsellors and psychotherapists set their own fees to reflect their training, experience, knowledge and skills. They also have to belong to a professional body such as BACP and UKCP, and have regular supervision.

Do you offer concessions, discounts for students, or low-cost therapy?

Jayne and Lynda do not routinely offer concessionary rates, discounts or block bookings, apart front exceptional circumstances.

Will any of my information be shared?

Jayne or Lynda will only share information gained in your therapy sessions in exceptional circumstances, they are:

  1. If you give me permission to talk to another professional about your circumstances.
  2. If I was compelled to by a court of law.
  3. If I believed you or others were in real and immediate danger.
Is there any parking nearby?

Yes, there is on-road parking close to the Talking Hands Therapy room.